Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
Khantil.com assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue the refund after receive the parcel And you have to send this product it your own expense.
Please note that we are not accepting any returns for stitch clothing and 399 & 499,799 value product.
You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product.
Returns made without notice SHALL NOT qualify for a refund.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at Khantil.com, within 24 hours of receipt of product.
Should you wish to return all or a part of your order, you need to let us know within 7 days from the date of receiving your parcel. You can either call our Customer Support No. 0261 2507700 and No. +91 9574008884 between 10am and 7pm or write to us firstname.lastname@example.org
Disclaimer: Colour of actual product may slightly variation from the image.
You may return the product to us at the below mentioned address:
205-A, Ground Floor, Katargam Old GIDC
SURAT-395004, GUJARAT, INDIA
Customer needs to bear the shipping costs while returning the products.
We shall not refund the shipping charges paid by you while purchasing the item.
We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
If you get damaged product from us then we will dispatch same product within 5 days and we will arrange for the return pickup of this damaged product. While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’. All defective products being returned to Khantil shall be done ONLY through registered courier.
At any point of time, the refunds will not exceed the actual value of the goods.
In case of International Cases, Once you give the confirm order and i dispatched then we can’t Return back from u.
Returns would not be accepted for custom made / stitched clothing, including ready made stitched sarees or sarees stitched with custom blouse. However, we would accept returns if we are believe there was any fault from our end.
Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
In case of product return, we will issue a refund once we receive the product back at our office.
Cancellation by khantil.com:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Refunds are made as follows:
If the payment was made in cash or any other like credit card or debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.